Their strategy to fix bugs is not FIFO based but rather Based on the most reported/upvoted bug. This makes sense despite it’s a big frustration for minorities impacted by those bugs. How would you handle this situation?
Not fixing serious bugs for several months, sometimes years doesn’t make any sense. The bug I linked to affects all Mac and iPhone users. I doubt this is a minority. I reported a serious Outlook bug where emails and tasks disappeared almost a year ago. Microsoft’s support conformed the bug and it is still not fixed. It is hard to tell if they simply don’t care or if the Microsoft’s engineers are just not capable enough. My guess is that both is true. I can only recommend staying away from Microsoft software as much as you can. It is just a waste of time and money.
Outlook has strange behaviors on the iPhone, why does Microsoft not set as default the saving of Outlook contacts in Iphone contacts? ok, it’s an option, but it should be the default setting to avoid not finding phone numbers.
I agree that this is a mess. I lost a lot of contacts while switching phones and had to go back to set it. Microsoft has a problem with understanding what should be default and what shouldn’t. After many poor decisions in this area they would speak to the general public end users or at least to the IT departments that have contact with those end users and understand what the end users really uses and needs.
I don’t think that Microsoft doesn’t have enough data to understand what’s going on. They just don’t care. This is my experience after countless discussions with them. Nadella has adopted the old Gates mantra “move fast and break things” which was also adopted by the Gates fan Zuckerberg. While this strategy made sense in the early days of IT it is now totally outdated.