Laurent

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  Laurent replied to the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 1 year, 6 months ago

  No, as we are now out of the office due to Covid-19. Unknown about a return date. Thank you for following up.

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  Laurent replied to the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 1 year, 6 months ago

  Hi Paolo, I did not have a chance yet to try, but I'm looking forward to trying it! Thank you for your time on this. Laurent

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  Laurent replied to the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 1 year, 6 months ago

  Thank you Paolo, and sorry if I was not clear enough. When booting the PC, the prompt expect the password of the employee. After Shift-booting, I am able to access a Troubleshoot option, that displays a choice of "Reset this PC", "Factory Image restore" or "Advanced Options". "Reset this PC" does allow to either "Keep my files" or "Remove everything".

  I am not seeing where an Admin can take over. What am I missing? Thank you for your time on this.

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  Laurent started the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 1 year, 6 months ago

  Running on Office 365. Prompt only shows former employee name and no option to take over by Admin...

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  Laurent became a registered member 1 year, 6 months ago

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