Laurent

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Laurent replied to the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 4 days, 11 hours ago
Hi Paolo, I did not have a chance yet to try, but I'm looking forward to trying it! Thank you for your time on this. Laurent
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Laurent replied to the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 5 days, 15 hours ago
Thank you Paolo, and sorry if I was not clear enough. When booting the PC, the prompt expect the password of the employee. After Shift-booting, I am able to access a Troubleshoot option, that displays a choice of "Reset this PC", "Factory Image restore" or "Advanced Options". "Reset this PC" does allow to either "Keep my files" or "Remove everything".
I am not seeing where an Admin can take over. What am I missing? Thank you for your time on this.
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Laurent started the topic How to regain control of a PC (Win 10 Pro) from an employee, who left the firm? in IT Administration Forum 5 days, 19 hours ago
Running on Office 365. Prompt only shows former employee name and no option to take over by Admin...
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Laurent became a registered member 5 days, 19 hours ago
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