John Kull

Cisco call handler with Cisco Unity Connection messaging

Many businesses rely on a caller attendant to manage or route phone calls for their business or call center. If you have ever called a business and received an automated greeting like “Press 1 for Sales, press 2 for Accounting,” you have encountered a caller attendant. In a previous article, we looked at the components of the Cisco Unified Communication Manager System. In this article, we will dive deeper and look at how the caller handler is built using Cisco Unity Connection Server.

Cisco CUCM (CallManager) architecture

If you are responsible for managing Hyper-V in your organization, you should know about the advantages and disadvantages of the top six Hyper-V management tools.

Install PyAutoGUI for Windows GUI automation

Recently, it appears that Chrome and Edge notifications are being hijacked into pushing people onto fake antivirus websites, such as the one in the example image below. As part of my work on the helpdesk, I often see firsthand how users are tricked into opening PDFs or clicking on links. Thus, we decided to disable Chrome notifications. The procedure described here also works for Microsoft Edge.

Cisco config backup with Python

Monitoring business-critical resources on-premises and in the cloud requires the right tools and solutions. AdRem Software NetCrunch 12 is the latest major release, adding cloud monitoring, configuration monitoring, new sensors, an upgraded look, and many new features.

Python module Paramiko for managing CISCO devices: Installation and usage example

Pass-through authentication is an alternative to AD FS and password hash synchronization in Azure AD. This technology allows users to access cloud apps after authenticating against the local Active Directory. The configuration of pass-through authentication is less complex than that of AD FS, for example.