#16582
Timothy Warner
Moderator
Member Points: 1,080
Rank: 3

Hello Ha,

Are your overseas users using Outlook 2007 or 2010, by any chance? If so, then an easy fix may be to update their software to the latest version. According to this article:

http://community.office365.com/en-us/wikis/exchange/2444.aspx

Microsoft fixed some password notification-related bugs in those Outlook versions.

Let us know,

Tim

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