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Submitted by Brant Backes
This is the best desktop sharing tool I've tried. You can send and receive files and chat/video conferencing is supported as well. You can block remote user input, so, you don't have to worry about them accidentally clicking on something while your trying to fix their computer.
TeamViewer - Desktop Sharing
There is an Android app, so you can use it on your smart phone. TeamViewer supports VPN and the Instant Customer module allows you to remotely fix computers without installing software on the remote machine.