Fixing WSUS issues with the SolarWinds Diagnostic tool for the WSUS agent

This article will not tell you how to fix all the issues with WSUS (call Microsoft for that), but it will show you how to use another excellent, free tool from SolarWinds to tell you if the client-side agent for WSUS has the right configuration. This can potentially save you hours of digging through log files and trawling through forums.

Have you ever been the administrator of a Windows Server Update Services (WSUS) deployment? If you have, I'm sure you know that "free" doesn't always mean hassle free. In between trying to clean up disk space using the flaky server cleanup wizard and client PCs mysteriously refusing to connect to the server and get their updates, WSUS can make an administrator's life "interesting."

Installation and usage ^

Grab the free tool from here; it's all of 1.9 MB. Run the installer, click Next a couple of times, and it's installed. By default, it'll run straightaway and show you the dashboard. It breaks down into three areas: machine state, Windows Update Agent (WUA) configuration settings, and WSUS server connectivity.

The tool validates that you've got the right settings in Group Policy and that they're propagating properly to different clients in your network.

The machine state area will (among other things) let you know if the WUA version is mismatched with your host OS whereas the connectivity area will show you common misconfigurations such as erroneous DNS records and wrong characters in URLs.

Here you can see a client that's not receiving the WSUS configuration at all (either manually configured or through Group Policy):

WSUS settings not configured

WSUS settings not configured

Here on the other hand is a WSUS client that's receiving configuration but has issues with connecting to the WSUS web server. These are real, production computers at one of my clients. Clearly, I need to keep a closer eye on the health of their WSUS deployment. Note the plain English explanation for each issue, instead of cryptic error codes that'll lead you off to websites and forums to track down what the issue is.

The Settings tab lets you define a proxy server if required and lets you set the logging level of the utility itself.

WSUS settings OK connectivity issues

WSUS settings OK connectivity issues

SolarWinds Patch Manager ^

It's worth mentioning that behind a good free product that solves a specific problem often stands a more comprehensive solution—in this case Patch Manager. This product integrates with WSUS and System Center Configuration Manager (SCCM) and manages third-party updates. It also provides system and application patch status for both Microsoft and third-party applications.

Furthermore, it comes with prebuilt patches and packages for third-party applications, comprehensive dashboards, and reporting on the patch status across your entire network.

Conclusion ^

The Diagnostic Tool for the WSUS Agent can save you time and effort in tracking down client-side configuration and connectivity issues in your WSUS infrastructure. If you manage WSUS, you should add it to your tool belt. Get free tool here.

Want to write for 4sysops? We are looking for new authors.

Read 4sysops without ads by becoming a member!

1 Comment
  1.  Thanks for the info. I just tried this tool and it helped me to identify the real issue.


Leave a reply

Your email address will not be published. Required fields are marked *


© 4sysops 2006 - 2020


Please ask IT administration questions in the forums. Any other messages are welcome.


Log in with your credentials


Forgot your details?

Create Account