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Remote monitoring and management are tasks that most organizations have grown accustomed to with a hybrid workforce. However, remote monitoring and management are a challenge with legacy tools and solutions, if not altogether impossible. Action1 is a remote monitoring and management platform that provides cloud-centric capabilities that help businesses solve the challenges faced by the modern distributed workforce.
Action1 continues to add new features to the platform. This review of the latest features will consider the most recent additions to the core features provided in the Action1 RMM platform.
An overview of Action1 RMM core functionality
Action1 is a remote monitoring and management solution that is cloud-centric. Cloud-based management is crucial when managing and monitoring remote endpoints that are not connected to the corporate network. Locating management and monitoring in the cloud allows remote endpoints to connect to the solution from any network connection over a secure SSL connection.
Action1 RMM provides critical features and capabilities for modern IT management scenarios, including:
- Patching and updates
- Built-in remote access
- Application deployment and management
- Unattended access
- Endpoint management
- IT asset inventory and reporting
- RESTful API
Patching and updates
Patching can be one of the most challenging tasks for organizations with a distributed, remote workforce, since the traditional tools generally used require corporate network connectivity. Traditional solutions, such as Windows Server Update Services (WSUS), work well when clients are connected on the same LAN. However, WSUS doesn't scale or work well with Internet-connected clients.
Maintaining updates, no matter where endpoints are located, is crucial to your organization's overall cybersecurity posture. Attackers often look for vulnerabilities due to a missing patch or an out-of-date third-party application that they can compromise. The Action1 patching and updates functionality takes the heavy lifting out of this process.
It provides a platform that allows organizations to easily manage, approve, configure, and install Windows and third-party application updates on in-house, hybrid, or remote workstations. In addition, with the cloud-based architecture of Action1 RMM, organizations can seamlessly manage the patching of endpoints across their on-premises and hybrid architectures.
What's more, businesses don't have to log into different solutions to manage updates on-premises vs. remote endpoints. This single-pane-of-glass management experience for updates helps streamline the process and makes it more efficient.
Built-in remote access
With the remote workforce used by many businesses worldwide, providing remote support for end users is necessary for troubleshooting and general helpdesk issues. Instead of requiring a separate remote desktop solution, businesses can use the built-in remote desktop functionality of Action1, which is already built into the agent, along with the other features and capabilities it contains.
Application deployment and management
Managing applications for remote users is extremely important for businesses today. IT admins need the ability to install or remove software regardless of where the endpoint is located. Using Action1 RMM, IT admins only need to have the Action1 agent installed to manage software installations on endpoints. In addition, the platform allows the creation of customized software packages for installation.
Inventory and reporting features
Internal IT teams and MSPs can maintain an accurate inventory of IT assets, regardless of location. It includes the ability to inventory software and hardware assets.
In addition, the reporting capabilities of Action1 allow IT teams to receive alertes in the event of unsecured file shares, USB and other peripheral events, and many other events.
Action1 allows IT support staff to have unattended access, a feature that is extremely valuable to businesses supporting many types of endpoints worldwide. It enables performing maintenance and managing applications without requiring the end user to be available.
Action1 can run custom commands, scripts, and PowerShell cmdlets and perform other tasks, such as rebooting and service management.
Modern workflows can utilize Action1 RMM via the RESTful API, allowing IT teams to integrate Action1 RMM with custom applications and other third-party solutions. The Action1 RESTful API allows them building integrations with ease.
Recent new features
Action1 has been investing heavily in the platform and has aggressively introduced new capabilities in the product to help meet modern IT management and monitoring challenges that businesses are facing. Recent new features include:
- Management of applications installed by non-administrative users in their own user profiles—This is a common challenge preventing IT admins from effectively controlling software installation on their endpoints. With the new feature update, you can remove all unsupported user applications and switch to machine-wide installs supported and updated via Action1.
- Update remote drivers and firmware—Action1 has extended the features and capabilities of updates to include drivers and firmware. This feature helps ensure that security vulnerabilities that may result from out-of-date firmware or drivers are remediated.
- Postpone required reboots after updates—You can postpone reboots after updates to ensure business continuity for end users. This feature helps ensure that remote workers are not interrupted in the middle of the day due to a forced reboot.
- Deploy Windows feature updates—Action1 now allows organizations to apply security updates and Windows feature updates. It includes being able to upgrade Windows versions to newer builds, such as Windows 10 20H2.
- Role-based access control—Organizations and MSPs can now assign role-based access to multiple users in the organization, which helps bolster least privilege best practices.
- Endpoint groups—Endpoints can now be grouped and have different management policies defined, helping to define more granular management of endpoints.
- Management policies—These policies can be assigned to endpoint groups and define different patching priorities.
Free version available for up to 50 endpoints
Earlier this year, Action1 announced the release of its new RMM offering. With the announcement of the then-new features (enhanced security patching, roles-based access control, endpoint groups, and others), Action1 announced that its RMM solution would be available free of charge for organizations with 50 endpoints or fewer. One of the points that caught my attention with the 50 free endpoints is that Action1 guarantees they will not sell customer data, and it would not be impaired with trialware popups or feature limitations.
The cloud-based Action1 RMM solution provides modern features and tools for organizations that have shifted to a distributed workforce where traditional management and monitoring are no longer effective. In addition, the core functionality, including patching and update features, remote access, application deployment, inventory capabilities, and others, empowers organizations to manage hybrid and remote endpoints, regardless of where they are located.
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