Comments on: FREE: NetWrix Services Monitor – Restart failing Windows services

By: RoninV

RoninV — Mon, 08 Jun 2009 22:22:56 +0000

Right, NetWrix Support asked that I forward the “Tracing/nsm.log” file on 5/13/09, which I did. Apparently, NetWrix support did not receive it, so I sent it again on 5/18/09.

By: Michael

Michael — Mon, 08 Jun 2009 18:23:36 +0000

Ronin, I checked with our support guys, they told me that your ticket is still awaiting your response. Did you get their e-mail?

By: RoninV

RoninV — Mon, 08 Jun 2009 17:53:56 +0000

I stopped using this because, it failed to acknowledge automatic services that stop, which is a listed part of its feature set. I have to get a feedback from NetWrix, though they acknowledge that they would look into it 1+ months ago. I will definitely give DreamSys Server Monitor a try.

By: Michael

Michael — Thu, 14 May 2009 01:21:58 +0000

Thank you! I will make sure it will be taken care of.

By: RoninV

RoninV — Wed, 13 May 2009 18:22:18 +0000

Dropped the inquiry on the free forums. Submitted a support ticket as well, though it’s not clear whether such applies to the freeware versions. Thanks.

By: Michael

Michael — Tue, 12 May 2009 16:25:31 +0000

I work for NetWrix and found this topic recently. I have to acknowledge this tool is quite new and we may still have some issues with it. Althouth freeware and we don’t officially support it, I would encourage you to submit a support ticket and our engineers will take a look and try to fix or suggest something. Here is our support URL: http://www.netwrix.com/support.

By: RoninV

RoninV — Mon, 11 May 2009 21:59:04 +0000

I’ve been giving this app a trial run over the last week, but I cannot say whether it works. It has yet to report a service failure, which may/may not be a good thing. It doesn’t report the “stopping” of a service. I have Backup Exec on one server (W2k3), and during backups, Backup Exec is configured to “stop” a particular service, but then restart the service after the backup has completed (70+ minutes). Netwrix is configured to send an alert only. Though the service is of the automatic variety, this Netwrix app has never sent an alert regarding the “stopped” service.